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Member Services
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Delivery and Payment Terms
- Payment Method
- Ordering and Delivery Arrangements
- Return and Exchange Service Arrangement
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Customer Service Hotline:
98888470
No telephone calls or voicemail services are provided.
Welcome to WhatsApp inquiry here!
Customer service online time:
- Monday to Saturday 9:30am - 2:30pm、3:30pm - 6:30pm (Lunch time 2:30-3:30pm)
- Sunday and public holidays off
Fire Coal Pet Store
Address and business hours of Hok Tung (Self-Service Station):
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- Monday to Saturday 9:30am - 2:30pm、3:30pm - 6:30pm (Lunch time 2:30-3:30pm)
- Sunday and public holidays off
Yuen Long Pet Shop
Yuen Long Store, Yuen Long StationAddress and Business Hours：
- 35 Yuen Long Wong Shing Street, Ground Floor, Unit 13B
- Monday to Sunday 11:30am - 3:30pm、4:30pm - 8:30pm (Lunch time 3:30-4:30pm)
Fanling Pet Store
Fanling Store, Lok Man墟 StationAddress and Business Hours：
- Ground Floor, No. 41A, Tai Street, Luen Wo Wai, Fanling
- Monday to Sunday 11:30am - 3:30pm、4:30pm - 8:30pm (Lunch time 3:30-4:30pm)
Tai Wo Pet Store
Tai Wo Store Tai Wo Village StationAddress and Business Hours：
- No. 1, Block 8, Tai Wo Village, Ground Floor (Intersection of Zip Sing Street and Zip Fu Street)
- Monday to Sunday 11:30am - 3:30pm、4:30pm - 8:30pm (Lunch time 3:30-4:30pm)
DogChill HK The unique advantages of a pet store
- Premium pet supplies express delivery and pet supply stores, can be found online and offline DogChill HK Pet supplies store
- All pet products are 100% authentic, with confidence guarantee
- Shop online anytime, free delivery throughout Hong Kong for orders above a certain amount, including Hong Kong Island, Kowloon, New Territories, outlying islands, and other remote areas
- Introducing top pet products from around the world for more choices
- Monthly selection of new pet products, over 10,000 items available online
- First in the market with $2 and $5 pet product and food add-on section, offering more discounts, the most affordable prices
- Professional customer service team passionate about pets, friendly and helpful, ready to answer queries and recommend pet products
- Regular sharing of fun cat and dog articles, as well as articles on pet product and food knowledge
- Dedicated pet product price comparison specialist, daily price checking for you